Turn service questions into appointment requests and quotes—24/7
Shops and dealerships capture service requests, answer FAQs, and route estimates with Botbly.
Reduce interruptions to service advisors
More maintenance & repair requests captured online
Brake, fluid, tire & inspection bundles
Fast, simple flow for drivers
How It Works for Automotive
From your shop website to a smart service assistant
Provide your website
Services, pricing ranges, policies
Test your bot
Service requests, quotes, FAQs
Install or share
Widget or hosted chat link
Activate & grow
Tune answers and upsells from real chats
Automotive-Specific Features
Specialized tools designed for auto shops, dealerships, and service centers
Service Appointment Requests
Collect contact + vehicle basics and a preferred date/time. No live availability; your team confirms by email.
- Service type selection
- Preferred date & time
- Contact info (name, email, phone)
- Email handoff to your team
Quote Requests
Gather issue descriptions and needed services so your advisors can prepare an estimate and reply by email.
- Issue / symptom description
- Service scope basics
- Vehicle make / model / year / mileage
- Direct email to estimates inbox
Pickup, Shuttle & Policies
Answer common questions about drop-off, pickup, shuttle/loaner policies, payment, and warranty.
- After-hours drop-off instructions
- Pickup & drop-off locations
- Shuttle/loaner policy overview
- Payment & warranty FAQs
Customer Interaction Example
See how our AI assistant handles a typical service inquiry
Integrations & Roadmap
Connect with your existing automotive tools
Available Today
- Hosted chat + email scheduling / quote requests
- Service menu Q&A and package suggestions
- Basic vehicle details capture (make/model/year/mileage)
- Cancellation requests via email
Coming Soon
- VIN/plate capture
- Photo/video attachments in requests
- Shop-Ware integration
- Tekmetric connectivity
- CDK handoffs
- Parts inventory integration
- Waitlist support
Frequently Asked Questions
Common questions about automotive AI assistants
Does it check live availability or confirm bookings?
No. The assistant collects request details (name, email, phone, vehicle, preferred times) and emails your team. You confirm with the client off‑chat.
How are appointment and quote requests routed?
Each request is emailed to the address you choose (per location if needed). Your staff contacts the client to schedule or share an estimate.
Can it provide service status updates?
No—there is no live system integration. The assistant can share your pickup procedures, hours, and policy info only.
Do you support loaners or a shuttle?
The assistant explains your loaner/shuttle policies and locations but does not check availability or reserve transportation.
Can the bot take deposits or payments?
It can share your payment policy and link to your portal or form. Payments are not processed inside the chat.
Can we capture VIN/plate information?
Planned. VIN/plate capture is on the roadmap. Today we can collect make, model, year, and mileage.
Launch & Success Package (Included)
Go live quickly and convert interest into service requests—without extra front‑desk workload.
What you get
- Done‑for‑you setup: We snapshot your site and configure the core flows—Appointment Requests, Quote Requests, and FAQs.
- Email workflow built in: The assistant collects name, email, phone, vehicle details, preferred times and emails your team.
- Upsell suggestions: Based on your menu, the assistant recommends packages (e.g., brake inspection + fluid flush) at the right moments.
- Install support: Add a lightweight widget to your site or use a hosted chat link—no engineering needed.
- Quality pass before go‑live: We run quick test conversations and polish responses for a great first impression.
How updates work
Keep info fresh in the Q&A settings—services, prices, policies. The assistant uses that content when responding.
Set the right expectations
The assistant doesn’t read live calendars, send reminders, or provide status updates. It captures requests and cancellations and emails your team, and it answers questions using the content you provide.
Ready to streamline service requests and boost revenue?
Join automotive businesses using AI to provide better customer service and increase requests.