Terms of Use

BotBly provides tools that allow you to build, configure, and deploy automated chat solutions for your business. Services may be accessed through various delivery methods, including hosted pages, embeddable widgets, and other interfaces we may make available from time to time.

We may offer different subscription plans and optional add-ons, which may vary in price, features, and limitations. Plans, features, and pricing may change at our discretion.

We may use third-party service providers, including large language model (“LLM”) providers, to process chatbot interactions. We may change providers at any time without notice.

While we take reasonable steps to choose reputable providers, we do not control their operations and are not responsible for their actions, omissions, or use of data. You acknowledge that data sent to such providers may be processed in accordance with their own terms and privacy policies.

AI-generated responses may be incomplete, inaccurate, misleading, or outdated. You agree not to rely solely on chatbot responses for critical business or legal decisions. BotBly does not guarantee that information surfaced by the chatbot will always reflect the most current or accurate data, including any information obtained from sources you authorize.

You are responsible for reviewing and confirming reservations, orders, pricing, business hours, or other outputs generated by your chatbot, and for ensuring that such outputs comply with your policies and applicable laws.

Content Ownership

You retain ownership of all content, data, and materials you submit to the Services (“Your Content”). You are solely responsible for:

• Ensuring Your Content is accurate, lawful, and does not infringe the rights of any third party
• Securing all necessary rights and permissions for any website, data, or material you connect to the Services
• Maintaining the security of your account credentials and access tokens
• Monitoring and managing your chatbot’s interactions with end users

Prohibited Uses

You agree not to use the Services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit harmful, deceptive, fraudulent, abusive, or unlawful content
• Impersonate any person or misrepresent your affiliation
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Reverse engineer, decompile, or attempt to extract source code from the Services
• Engage in spam, scams, predatory, or misleading practices
• Resell or redistribute the Services without our prior written permission

To access certain features, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

Subscription fees are billed in advance on a recurring basis. All fees are non-refundable except as required by law or as explicitly stated in our refund policy. We may change pricing at our discretion; where required by law, we will provide notice.

You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period.

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We generally retain chatbot conversation logs for 30 days, after which they are deleted or anonymized, unless a longer period is necessary for legitimate business or legal purposes. Conversations may contain personal data if entered by end users. You are responsible for ensuring your use of the Services complies with applicable privacy laws.

We implement appropriate technical and organizational measures to protect your data; however, no method of transmission or storage is 100% secure. We may use aggregated, non-identifiable data for analytics, research, and service improvement.

The Services, including all software, text, images, and other content, are owned by BotBly or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms. This license does not include any right to resell or make commercial use of the Services or their contents.

You grant us a worldwide, royalty-free license to use, reproduce, and display Your Content solely to operate and provide the Services to you.

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability.

We may modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, and without liability to you.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION, THE ACCURACY OR RELIABILITY OF AI-GENERATED CONTENT, OR THE SUCCESSFUL DELIVERY OF NOTIFICATIONS, MESSAGES, OR INTEGRATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOTBLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Either party may terminate these Terms at any time. You may terminate by canceling your account through your dashboard. We may terminate or suspend your access immediately, without prior notice, for any breach of these Terms or for other lawful reasons.

Upon termination, your right to use the Services will cease immediately. We may delete your account and data after a reasonable period, subject to our data retention policies and legal requirements. No refunds are provided for unused time unless required by law.

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, USA, without regard to conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Virginia, and the parties consent to the personal jurisdiction and venue of such courts.

We may update these Terms from time to time. Where required by law, we will provide notice of material changes. Your continued use of the Services following any changes constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Services and may cancel your account.

If you have any questions about these Terms, please contact us at: